Service Designer

About this opportunity

Would you like to work for one of New Zealand’s most trusted brands, where you can bring your whole self to work whilst empowering Kiwis to live their healthiest lives?

As a Service Designer, you will take the lead on discovery and design work that will help us identify and define initiatives that will positively impact people and maximise the value delivered by our value stream squads.

The Role

This is a strategic role – you will bring your experience in using human-centred design approaches to understand and define the customer and business outcomes we are seeking to deliver on. You’ll take a design thinking approach, leading discovery and design sprints to ensure we shape and prioritise the highest value initiatives to deliver strategic outcomes for our teams and customers.

Working collaboratively with Value Stream leaders, Product Owners, senior stakeholders, and centres of expertise, you will take a lead role in helping curate a backlog for change for our organisation, including defining the priority, and understanding the impact on people, process, and technology. Key to this role, is ensuring we take an enterprise view as we design and deliver customer journeys and service experiences.

About you:

• You’ve had significant experience in a service design role, bringing a comprehensive understanding of the many facets of design and human centred design practice with experience designing and facilitating discovery and design sprints
• You’ll have proven experience working at a strategic, enterprise, level, bringing data and qualitative information together to generate insights about our customers, our business, and our technology to generate recommendations for change and support decisions
• A background in both business and technical domains - you’ll have experience describing value through the lenses of desirability, feasibility, and viability and communicating that at a senior (executive) level
• With an emphasis on redesigning and reengineering our service delivery and business processes, any previous experience in digital, Lean or process transformation will be a bonus
• You develop strong collaborative relationships – facilitating, managing, influencing, and communicating effectively with partners at all levels
• A fascination with how customers experience products and services and have a hunger to improve those experiences

There are lots of reasons you’d want to work with us

Here are just a few:

You will be supported to continually learn and improve your skills, share knowledge and ideas and be part of an amazing values-based culture where people are at its heart.  We're here with you and your whānau.

• Fully subsidised medical insurance for you and your immediate whānau
• Subsidised pet and travel insurance and special discounts for your whānau
• Life insurance cover
• Additional parental leave benefit and financial wellbeing support
• Excellent work/life balance, including 5 days of wellbeing leave and a day to do volunteer work
• Opportunity to purchase flexi leave
• A leading employee wellbeing programme that rewards you for being healthy
• Ongoing professional development