Service Designer

As a Service Designer, you will take the lead on discovery and design work that will help us identify and define initiatives that will positively impact people and maximise the value delivered by our value stream squads.

The Role

This is a strategic role – you will bring your experience in using human-centred design approaches to understand and define the customer and business outcomes we are seeking to deliver on. You’ll take a design thinking approach, leading discovery and design sprints to ensure we build the right thing, for the right customer outcomes.

Working collaboratively with Value Stream leadership, Product Owners, senior stakeholders, and centres of expertise, you will take a lead role in helping curate a backlog for change for our organisation, including defining the priority, and understanding the impact on people, process, and technology. Key to this role, is ensuring we take an enterprise view as we design and deliver customer journeys and service experiences.

About you:

• You’ve had significant experience in a service design role, bringing a comprehensive understanding of the many facets of design and human centred design practice with experience leading discovery and design sprints

• You’ll have proven experience working at a strategic, enterprise, level, bringing data and qualitative information together to generate insights about our customers, our business, and our technology to generate recommendations for change and support decisions

• A background in both business and technical domains – you’ll have experience describing value through the lenses of desirability, feasibility, and viability and communicating that at a senior (executive) level

• With an emphasis on redesigning and reengineering our service delivery and business processes, any previous experience in digital, Lean or process transformation will be a bonus

• You develop strong collaborative relationships – facilitating, managing, influencing, and communicating effectively with partners at all levels

• A fascination with how customers experience products and services and have a hunger to improve those experiences