Service Designer 

Te Au Reka – Improving access to justice for all New Zealanders

Te Au Reka represents the opportunity of a lifetime, making a profound difference to those who work in and interact with our courts and tribunals. This new digital case management system will help modernise the administration of justice in Aotearoa New Zealand. It will replace highly manual, time-consuming, paper-based processes, transforming the way people access and experience justice in New Zealand.

Te Au Reka is a large, complex and unique programme, spanning courts and tribunals nationwide. In delivering Te Au Reka we’re challenging traditional norms in search of more innovative ways of working. We explore, learn and adapt to overcome hurdles and take advantage of opportunities. We are a high functioning and collaborative team working in a fast-paced environment, motivated by the significance of this work and supporting each other to get it done. Te Au Reka is a game-changer and we care deeply about making it a success.

This is where you come in. We’ll be implementing Te Au Reka over the next few years and are looking for people to be part of our team.

The opportunity/The Opportunity 

As the Senior Designer, you will be part of the Digital and Information workstream in the Te Au Reka Programme. This is an exciting time to be joining the Programme and the newly established customer-centric and service-based operating model that is driven by the need for continuous improvement and maintenance throughout the service lifecycle. This will be an ever evolving and improving process, so you will be working closely with both the Programme Digital and Information team and wider Ministry teams. You will also be involved in your Community of Practice at the Ministry.

The Service Designer will work closely with Business Analysts, Solution Architects, and the Delivery Manager to ensure the end-to-end design of the Te Au Reka service is fit for purpose. You will have the opportunity to contribute to the way we work in the Digital & Information workstream, whilst delivering services to our customers. With this large piece of work our customers are everything, and you will need to be outcome focused and willing to muck in where needed.

If you thrive on delivering business outcomes and ensuring customer centric service design is applied in everything you do, we want to hear from you!

You have skills/Skills and Experience

To be successful in this position you will have:

• Relevant project management certifications.
• Proven experience providing customer-centric service design.
• Experience using User experience analysis, design, and testing to build customer-centric services.
• Ability to Influence and drive customer-centric thinking.
• Ability to build and maintain effective and productive relationships with a wide range of stakeholders.
• Experience providing technical leadership to enable teams to deliver customer-centric solutions.
• Experience in the delivery of digital solutions using a range of project lifecycle methodologies.
• An adaptable and agile mindset.