Service Designer

Are you an experienced Service Designer looking for an opportunity to showcase your expertise in establishing and implementing digital service strategies to enable modern, accessible, people-centred justice services?

We are on the lookout for an exceptional addition to our growing team of senior IT professionals, someone who can help us enable digital project success. As a Service Designer you will be involved in a range of technical projects playing a part in helping transform the justice system and create real-life impacts.

The Ministry of Justice is the only agency in New Zealand’s public sector that works across all three arms of government: we work for the executive and the legislature, and we also support the independent judiciary.

At Te Tāhū o te Ture – the Ministry of Justice, we’re committed to working together for a fair and safe Aotearoa. Our work covers a wide range of key functions, including, but not limited to:

• Supporting the judiciary to deliver court services for the Supreme Court, Court of Appeal, High Court, District Court, Specialist Courts and Tribunals,
• Leading the justice sector, working closely with the judiciary and our sector colleagues – New Zealand Police, Dept of Corrections, Crown Law and the Serious Fraud Office,
• Negotiating historical Treaty of Waitangi claims, building positive and durable settlements between the Crown and Māori,
• Providing legal help and administer legal aid for those who can’t afford a lawyer.

Mō te tīma/ About our Team

At Te Tāhū o te Ture – the Ministry of Justice, we’re committed to working together for a fair and safe Aotearoa

This role is within our Digital Office where we aim to create a smarter justice system through innovation and digitisation of products and services. Our purpose is to design and deliver digital products and services that provide value to the Ministry, judiciary and the New Zealand public. Within the Digital Office, our values guide everything we do:

• We know our customer and our impact,
• We provide secure and reliable services,
• We work together as one team with empathy, trust, generosity and courage.

We are proud to have a positive and collaborative workplace culture, one where people wellbeing is valued and supported.

Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It’s our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated. 

Te āhuatunga a te tūranga/ About the Role

We are seeking a highly experienced Service Designer who will be able to contribute to significant digital solutions and programmes of work currently underway and being planned as part of our digital journey.

In this senior-level position, you will be accountable for establishing and implementing digital service strategies to enable modern, accessible, people-centred justice services. You will champion design consistency and improvement within the Digital Office.

You will work closely with Business Analysts, Solution Architects, and Products & Services Managers to ensure the end to end design of products and services are fit for purpose.

Join a growing Service Design team and positively contribute to our Service Design Community of Practice.

He pūkenga tou/ Skills and Experience

When assessing applications for this role, we are looking for someone with these skills and experience:

• Demonstrated experience in customer-centric service design,
• Experience developing strategic options and recommendations that consider users’ experience, business needs and technological feasibility,
• Ability to influence and drive service design thinking and advocate customer centric mindsets,
• Exceptional communication, facilitation and collaboration skills.
• Ability to build and maintain effective and productive relationships, with a wide range of stakeholders,
• Experience in digital environments is advantageous,
• An adaptable and agile mindset.