Agency / Consultancy

Service Designer

Full Time

Sopra Steria

YOUR ROLE:
You will be responsible for supporting customers in the design/redefinition of their business models and services, analyzing what already exists and leading the customer to imagine new solutions and experiences based on innovative technologies.

YOUR PROFILE:

  • At least 5 years of experience in the Service Design field, gained (in whole or in part) within a consultancy;
  • University education or equivalent, with specialization in topics such as: Design Thinking, Customer Experience,
    Service Design, Product Service Design;
  • Italian (mother tongue) and English (excellent, spoken and written);
  • Familiarity with the main tools and concepts related to service design: value proposition, personas, journey mapping, service specification, blueprinting, testing, etc.;
  • Experience designing and facilitating workshops;
  • Experience in inclusive design (Accessibility by Design) and knowledge of WCAG guidelines (preferred);
  • Ability to relate to customers and work in cross-functional teams.

YOUR SKILLS:

  • Ability to quickly focus on key insights and, starting from these, propose brilliant solutions;
  • Strong interest in innovative technologies;
  • Passion in carrying out one’s work and willingness to constantly keep up to date on continuous developments in the field of Design Thinking;
  • Team players;
  • Coaching: ability to help more junior team members grow professionally;
  • Multi-tasking;
  • Excellent analytical and problem solving skills.

Nice to have:

  • Freehand sketching ability;
  • Also experience in the UI field;
  • Experience in the field of market research (focus groups, ethnographic, online diary, etc.).
Location
Lombardy, Italy
Type
Full Time
Industry
Agency / Consultancy
Apply for Job

Job Details

Date Posted
09/05/2024
Status
Active
Location
Lombardy, Italy
Industry
Agency / Consultancy
Type
Full Time
Position
Mid level
Job Expiry
July 08, 2024
Salary
unspecified
Apply for this job

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