Service Designer

YOUR ROLE:
You will be responsible for supporting customers in the design/redefinition of their business models and services, analyzing what already exists and leading the customer to imagine new solutions and experiences based on innovative technologies.

YOUR PROFILE:

• At least 5 years of experience in the Service Design field, gained (in whole or in part) within a consultancy;
• University education or equivalent, with specialization in topics such as: Design Thinking, Customer Experience,
  Service Design, Product Service Design;
• Italian (mother tongue) and English (excellent, spoken and written);
• Familiarity with the main tools and concepts related to service design: value proposition, personas, journey mapping, service specification, blueprinting, testing, etc.;
• Experience designing and facilitating workshops;
• Experience in inclusive design (Accessibility by Design) and knowledge of WCAG guidelines (preferred);
• Ability to relate to customers and work in cross-functional teams.

YOUR SKILLS:

• Ability to quickly focus on key insights and, starting from these, propose brilliant solutions;
• Strong interest in innovative technologies;
• Passion in carrying out one’s work and willingness to constantly keep up to date on continuous developments in the field of Design Thinking;
• Team players;
• Coaching: ability to help more junior team members grow professionally;
• Multi-tasking;
• Excellent analytical and problem solving skills.

Nice to have:

• Freehand sketching ability;
• Also experience in the UI field;
• Experience in the field of market research (focus groups, ethnographic, online diary, etc.).