Senior Service Designer

We are looking for our offices in Milan and Rome: 

Senior Service Designer 

What will you do?

• Build innovative business strategies for our customers that take into account user needs, business requirements and project constraints;
• Having an overview that considers all the elements that define the user experience and, at the same time, being able to focus on the details of the experience;
• Analyze and define the components of an effective CX, the touchpoints, their interactions and underlying processes, identifying critical issues and related opportunities;
• Conduct strategic workshops to identify requirements for new products and / or services or to improve existing ones;
• Understanding the needs of users, and of the actors involved in the process, through research activities such as interviews, focus groups, shadowing and desk research;
• Working with multidisciplinary design teams to design and implement services and products, digital and physical, using a User Centered approach ;
• Design and implement deliverables consistent with the project objectives and create strategic presentations and documents with a short, medium and long term vision;
• Independently manage relationships with partners and customers, plan and monitor the project according to business objectives, managing any risks, unexpected situations and changes in direction;
• You will be involved in training projects and you will be able to mentor young designers, helping to enhance their skills and direct their perspective on design and innovation.

Who are you?

• You have at least 7 years of relevant experience in Service Design;
• You have a degree in Service Design, Industrial Design, Business Design, Interaction Design or a related design discipline;
• You have experience in defining and developing new products and services, and in improving existing ones;
• Know the process, the figures and the design methodologies User Centered / Design thinking ; Know agile approaches and techniques ;
• You have excellent communication skills, verbal and written, and are able to speak effectively to different audiences;
• You have an analytical approach, you identify opportunities starting from data analysis and define and understand the business performance metrics (project KPI);
• You have experience in the concept and ideation phase and you are able to prototype services in a rapid and iterative way, digital and physical;
• You organize and facilitate workshops and you have a natural predisposition towards people 
• You use PowerPoint, Slides and Keynote
• You have a good knowledge of design and prototyping tools such as AdobeCC, Sketch, Invision and the like;
• You speak english fluently ;
• You are available to travel in Italy and / or abroad;
• You have a positive and enterprising attitude;
• You enjoy working in a dynamic, collaborative and stimulating environment.

What do we offer you?

• A growth path aimed at enhancing your professionalism
• Possibility to access company agreements
• Internal and external training opportunities with the possibility of obtaining professional certifications based on the role
• Internal English language courses
• Opportunities for professional experience abroad
• Stimulating and international working environment with heterogeneous project teams and the possibility to broaden one’s knowledge horizontally