Aviation

Senior Service Designer

Archived
Full Time

Aer Lingus

Your role

  • Champion and manage the relationship between the Digital Experience team and other Self-Service Stakeholders such as Operations, Technology, Call Centre, Support etc.
  • Deliver Customer Research reports with clear recommended direction based on evidence and actionable tasks.
  • Work with the wider digital experience team during the investigation, recommendation and solution stage of all product design and development.
  • Organise and facilitate workshops with tangible outputs and actions.
  • Identify channels process maps and touchpoints for service design.
  • Understand and work with the three basic service moments: before, during and after.
  • Utilise a wide range of tools and methodologies both qualitative and quantitative and including general population surveys, focus-group studies, top tasks and competitive benchmarking.
  • Developed Service Blueprints into top tasks and flows and prototypes.
  • Work closely with Operations and developers as they build and deliver solutions to market.
  • Manage the objectives and continue to monitor and improve on success.
  • Be proactive where new technologies can assist through airport and inflight experience.

Your qualifications and key criteria

To be considered for the role of Senior Service Designer candidates must meet the following criteria:

  • At least 2 years experience of Service Design with evidence of similar work.
  • At least 3 – 5 years proven experience in UX Research or similar.
  • Experience in service blueprinting and system or stakeholder mapping.
  • Demonstration of strong qualitative research.
  • Experience researching and designing across multiple touchpoints.
  • Strong communication skills: ability to present in a concise and articulate manner to other stakeholders.
  • Demonstration of UX skills: flows, prototypes, testing, review.
  • A creative thinker, paired a strong problem-solving and troubleshooting skills; sound organisational, negotiating and decision-making skills.
  • Business Analyst or Product Management experience a bonus.
  • Skills to co-ordinate and steer a wider team of disparate Stakeholders.
  • Strong ability to work independently or as a part of an inter-disciplinary team.
  • Strong ‘story telling’ skills.
  • Ability and drive to learn multiple technologies, tools and processes.
  • Self-motivated, flexible and adaptable.
  • Excellent verbal and written communication skills.
  • Ability to work closely with Operations, Designers, Product Owners and Developers.
  • Experience in working with external partners and agencies.
  • Fluent in English, both written and spoken.
  • Eligible to live and work in the EU.
  • Current unrestricted worldwide passport.
  • Be in possession or be able to obtain an airside security pass.
  • Remote/hybrid working options available.
  • Fluent in English, both written and spoken.
  • Eligible to live and work in the EU.
  • Current unrestricted worldwide passport.
  • Provide 2 Verifiable references.
  • Be in possession or be able to obtain an airside security pass.
Location
Dublin, Ireland
Type
Full Time
Industry
Aviation
Apply for Job
Sorry! This job has expired.

More jobs at Aer Lingus

Senior Service/UX Designer

Aer Lingus

job location
Dublin, Ireland
industry
Aviation


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
More jobs in Ireland


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Show more jobs from Ireland

Service Designer

Global Payments Inc

job location
Dublin, Ireland
industry
Finance

Service Designer

Musgrave

job location
Cork, Ireland
industry
Retail

Service Designer

Rattleberry

job location
Dublin, Ireland
industry
Agency / Consultancy

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down