Retail

Service Designer

Archived
Full Time

Musgrave

The recently formed Customer Experience team in Cork are now inviting applications for a student placement role.

Reporting to our Experience Designer you will be responsible for:

  • Delivering on an end to end service design project in accordance with our commercial priorities. This includes
    • Conducting in-depth research with users
    • Facilitating ideation sessions with cross functional teams
    • Documenting outcomes
    • Journey mapping processes
    • Formulation of prototyping plans
    • Coordination of prototyping projects including full user insights and reporting on outcomes and recommendations
  • Assisting the experience design manager in the organization and fulfillment of service design projects
  • Assisting in the development of visual communications for all CX work– including PowerPoint, word, posters, journey maps and audio/video messaging.

The successful candidate will have all or most of the following:

  • Partaking in a third level degree relating to Design thinking, innovation, service design
  • Experience in delivering on service design projects a help plus evidence in undertaking analytical and problem solving aspects of projects.
  • Excellent communications skills including verbal and written and visual, change management skills, ability to manage multiple stakeholders and influence within an organization.
  • Ability to thrive in a fast paced dynamic results driven organisation, a passion for food and supporting local entrepreneurs.

**Please be advised this is a 6 month contract

Location
Cork, Ireland
Type
Full Time
Industry
Retail
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