Service Designer

The recently formed Customer Experience team in Cork are now inviting applications for a student placement role.

Reporting to our Experience Designer you will be responsible for:

• Delivering on an end to end service design project in accordance with our commercial priorities. This includes
  • Conducting in-depth research with users
  • Facilitating ideation sessions with cross functional teams
  • Documenting outcomes
  • Journey mapping processes
  • Formulation of prototyping plans
  • Coordination of prototyping projects including full user insights and reporting on outcomes and recommendations
• Assisting the experience design manager in the organization and fulfillment of service design projects
• Assisting in the development of visual communications for all CX work– including PowerPoint, word, posters, journey maps and audio/video messaging.

The successful candidate will have all or most of the following:

• Partaking in a third level degree relating to Design thinking, innovation, service design
• Experience in delivering on service design projects a help plus evidence in undertaking analytical and problem solving aspects of projects.
• Excellent communications skills including verbal and written and visual, change management skills, ability to manage multiple stakeholders and influence within an organization.
• Ability to thrive in a fast paced dynamic results driven organisation, a passion for food and supporting local entrepreneurs.

**Please be advised this is a 6 month contract