Service Designer

Working with our clients to help define future customer and digital experiences while also supporting them in the delivery of this transformation. This role is not focused on UI / UX Design or Digital / Product Marketing. While having experience in these disciplines is useful this role focuses on the bigger picture.

These responsibilities include:

•  Collaborate with our clients to understand customer needs and business goals, help them to identify and prioritize challenges and opportunities

•  Mapping the service experiences of customers and defining what and how our clients need to change to deliver a more effective service

•  Help run Design Thinking workshops and create service blueprints, customer journey maps, and other valuable design deliverables

About you:

•  2-4 years working in a CX or Service Design role transforming experiences for customers

•  Experience designing wireframes, storyboards, workflows, mock-ups, and prototypes

•  Experience conducting qualitative and quantitative research and documenting insights

•  Strong consulting aptitude including influencing skills, verbal and written communication skills (including fluent English), self-starting and self-motivation, leadership and facilitation skills, etc.

•  Ability to clearly articulate how services need to change from a customer-centric, system and business perspective

•  Strong user focus along with the ability to identify user needs and engage partners to collate user needs evidence. Translating technical concepts into non-technical language

•  Masters or Certification in Service Design or Design Thinking