Service Designer

The Role

Translated Company Description

• Minimum 5 years professional agency side and client-side experience in delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services.
• A real breadth in your strategic design and technical expertise – from research techniques to workshop facilitation to service design thinking with the ability to understand technical constraints and processes.
• Strong Portfolio that includes a collection of real-life product examples and case studies that show your capability in design thinking with end to end services design practices.
• Start-up mentality, and practical execution of a true nature of Agile Product Development
• The ability to be highly independent, confident and flexible to adapt to a fluid landscape.
• The capacity to learn and adapt to new ways of working and thinking, communicating effectively through storytelling.
• The aptitude to effectively manage and leverage project teams, illustrating the value that design can bring to the enterprise commercially and technically.
• Experience in converting insights and requirements derived from user research, business stakeholders and data analysis into practical execution. Aligning front to back of house experience design.
• Strategic approach to problem-solving and ability to think far beyond the user interface.
• Strong knowledge and proven practical execution of Customer Centric Design Principles.
• Demonstratable commercial Analytical focus with an emphasis on learning, experimenting and improving.
• Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations.
• Experience in designing, service design blueprints, customer journey and empathy mapping.
• Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation.
• Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria.
• Proficiency with design tools such as: Figma, Adobe XD, Sketch, inVision Studio, Zeplin, Axure RP.
• Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241.
• Work closely with other designers, commercial and technical teams to execute a balanced approach to delivery.