Service Designer

A Service Designer leading the experience workstream of projects. A holistic thinker, looking at, all touchpoints who continuously looks to develop product experiences. Someone who embraces empathetic research, building the foundation from which to define and design people’s relationship with energy.

What we need from you?

We’re keen to hear those who can demonstrate an experience and an ambition that’s broader than ‘design’ alone; that extends into human-centred innovation. Along with an appreciation of the commercial landscape, we’d also hope to see some of the following on your CV:

• Professional experience in agency side and client-side experience in delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services.

• A real breadth in your strategic design and technical expertise – from research techniques to workshop facilitation to service design thinking with the ability to understand technical constraints and processes.

• Strong Portfolio that includes a collection of real-life product examples and case studies that show your capability in design thinking with end-to-end services design practices.

• Start-up mentality, and practical execution of a true nature of Agile Product Development

• The ability to be highly independent, confident, and flexible to adapt to a fluid landscape.

• The capacity to learn and adapt to new ways of working and thinking, communicating effectively through storytelling.

• The aptitude to effectively manage and leverage project teams, illustrating the value that design can bring to the enterprise commercially and technically.

• Experience in converting insights and requirements derived from user research, business stakeholders and data analysis into practical execution. Aligning front to back of house experience design.

• Strategic approach to problem-solving and ability to think far beyond the user interface.

• Strong knowledge and proven practical execution of Customer Centric Design Principles.

• Demonstratable commercial Analytical focus with an emphasis on learning, experimenting and improving.

• Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations.

• Experience in designing, service design blueprints, customer journey and empathy mapping.

• Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organization.

• Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria.

• Proficiency with design tools such as: Figma, Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP.

• Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241.

• Nice to have multiple languages (English +X).

• Work closely with other designers, commercial and technical teams to execute a balanced approach to delivery. Where required can manage a team(s) and mentor as appropriate.

• A real breadth of skills – from research to workshop facilitation to crafting experiences

• Highly independent, flexible, and adapting to evolving environments, with well-developed people skills.

• A confident and passionate designer but down to earth, humble, and personable

• Key sense of people and team

• Collaborative

• Inquisitive

• Pragmatic and adaptive