Agency / Consultancy
Service Designer
Full Time
Ascendion
About the Role
This role focuses on uncovering complex business scenarios, translating research into actionable insights, and shaping service experiences that drive measurable business impact. As a Senior Service Designer, you will work across various business units to map out end-to-end service experiences, identify friction points in current workflows, and create clear visual narratives. You will act as a strategic problem-solver who combines design thinking and systems-level analysis to support transformation initiatives and help cross-functional teams make confident, informed decisions.
Key Responsibilities
- Discover Scenarios Across Business Units: Conduct observational research, contextual inquiries, and stakeholder interviews to understand workflows, operational processes, and identify inefficiencies or friction points.
- Generate Insights Through Analysis: Analyze research to identify patterns and opportunity areas. Create visualizations like service blueprints, journey maps, and ecosystem views to map pain points and dependencies.
- Identify Opportunities: Translate insights into “How might we…” statements and design principles. Partner with UX Designers and cross-functional teams to build opportunity frameworks, readiness assessments, and transformation roadmaps.
- Visualize Findings: Develop high-quality visual artifacts and structured documentation for insight decks, stakeholder presentations, and workshops using strong storytelling skills to drive decision-making.
- Collaborate Across Disciplines: Work closely with Business Analysts, UX Designers, and technology/product teams to validate findings with operational data and translate service insights into tangible experience opportunities.
Minimum Qualifications
- Experience: 5–8 years of experience in Service Design, CX Strategy, UX Research, Business Design, or Business Consulting.
- Research & Synthesis: Strong background in qualitative research, stakeholder interviews, synthesis, and insight generation.
- Technical Design Skills: Proven ability to document complex workflows and create service blueprints, journey maps, process models, and structured documentation.
- Systems Thinking: Deep understanding of how people, processes, technology, and business outcomes intersect.
- Soft Skills: Excellent visual communication, storytelling, ability to navigate ambiguity, work independently, and confidently influence stakeholders.
- Portfolio: A strong portfolio or case studies showcasing strategic thinking, service design depth, and tangible business impact.
Location
Hyderabad, Telangana, India
Type
Full Time
Industry
Agency / Consultancy
Job Details
Date Posted
18/08/2026
Status
Active
Location
Hyderabad, Telangana, India
Industry
Agency / Consultancy
Type
Full Time
Position
Mid level
Job Expiry
October 17, 2026
Salary
unspecified
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