Agency / Consultancy

Senior Service Designer

Archived
Full Time

EY

The opportunity
In this role, you will be responsible for growing our Service Design practice. We are looking for someone that has a strong entrepreneurial mindset toward business, while also being able to navigate corporate structures. You have experience leading engagements and growing relationships with existing clients on both local and international level. We believe that a holistic understanding of business, technology, and design is at the center of what we do and are looking for a candidate that has the experience and a mindset that matches these parameters.

Key responsibilities:

  • Be the go-to person for service design related questions/advice
  • Create design pitches, PoVs centered around innovation/ design thinking/ UX/ service design/ design research
  • Own effort estimates for own competency
  • Be accountable for delivering world-class thinking, presentations and meaningful innovation across brands, products, services, and experiences
  • Project manage service design/research/strategy projects – and be the ultimate process owner when re-imagining, re-thinking and providing service design recommendation
  • Lead execution of projects in hands-on manner
  • Manage client visits and present design-led pov independently
  • Prepare design thinking workshop frameworks & facilitate co-ideation sessions
  • Initiate activities to develop the studio
  • Foresee and proactively deal with challenges in projects
  • Run projects and take ownership of project deliverables
  • Understand how your communication impacts others
  • Support development of others
  • Challenge and inspire community
  • Demonstrate greater self-reflection and self-awareness
  • Involve self in development of the studio

Who you’ll be:

  • A skilled service designer with 5+ years of relevant design experience
  • Designer with experience using concepts, methods, process, tools, and tech in pursuit of great service design
  • Outgoing, results-oriented, motivated, and naturally collaborative
  • Possess exceptional verbal, written, visual communication, and facilitation skills in English
  • An individual with ability to self-reflect on their skill development – aware of what they know and can apply, and recognize where they have gaps that learning needs to focus on
  • Owner of a fantastic portfolio you can share.
Location
Maharashtra, India
Type
Full Time
Industry
Agency / Consultancy
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