Health

Service Designer

Archived
Full Time

Amura Health

Role Description

We are looking for a passionate Service Designer who will play a pivotal role in designing and optimizing our service and the application through which it is delivered. The ideal candidate will have a deep understanding of user needs, service design principles and strong sense of product ownership coupled with a strong passion for technology and innovation.

Responsibilities

  • Conduct thorough user research to understand the needs, pain points, and behaviors of administrators, and clients interacting with applications.
  • Background in project management and user research.
  • Utilize insights from user research to design and optimize end-to-end service experiences.
  • Develop prototypes and conduct usability testing to gather feedback and iterate on design solutions.
  • Collaborate closely with cross-functional teams including software developers, product managers, and other stakeholders to align on project goals and deliver exceptional service experiences.
  • Analyse user feedback, performance metrics, and industry trends to inform design decisions and identify opportunities for innovation and improvement.

Requirements

  • Bachelor’s degree in service design, information design, interaction Design, or related field
  • 1-3 years of proven experience in service design, user experience design, or related roles.
  • Experience in E-commerce, mobile apps, and health care is an added advantage.
  • Research and report analysis from user interviews, surveys, etc.
  • Strong understanding of user-centered design principles, methodologies, and tools
  • Proficiency in design and prototyping tools such as Adobe Creative Suite, Sketch, Figma, or similar
  • Excellent communication and collaboration skills with the ability to effectively engage with diverse stakeholders.
Location
Chennai, Tamil Nadu, India
Type
Full Time
Industry
Health
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