Senior Service Designer (m/w/d)

Position Description:

CGI Next develops digital solutions and business models for corporations, SMEs and startups at the Düsseldorf location with around 200 employees. In addition to the technical implementation of e-commerce, CRM, portal or marketing solutions, we would like to help our customers in the conception phase of their digital business model or the adaptation of their digital, marketing or sales strategy and contribute our experience to build digital champions. Therefore we are looking for reinforcement in the area of ​​digital transformation / digital strategy, here with a focus on the automotive industry and new mobility services. Here you can really make the difference. You work on digital consulting projects and contribute your professional expertise,

Your future duties and responsibilities:

This is where you can lend a hand:

As a Senior Service Designer, you have the opportunity to support our customers with their challenges and to design solutions. Your tasks include:

• Implementation of consulting and implementation projects on strategic and operational issues in the field of service design
• Market analysis and monitoring of trends in the field of digital business models
• Analysis of existing business processes with customer and employee relevance
• You use your service design tools box for the Development and creation of customer journey and design thinking workshops to develop new services, processes
• Development of business model canvas, value proposition, concepts, frameworks
• Visualization of the results
• Further development of our consulting offer
• Support in the further development of our service design consulting team

Required qualifications to be successful in this role:

What you should bring with you:

• Ideally, you have successfully completed a professionally relevant degree and at least 6 years of professional experience in a management consultancy, agency or in relevant roles in a company
• Several years of experience in the implementation of customer projects as a service designer or consultant
• Preferably experience in UX / UI topics
• In-depth knowledge of service design
• Strong customer orientation
• High communication and motivational skills
• Fluent written and spoken German and English