Consumer
Service Designer
Archived
Full Time

Sodexo
In order to strengthen our expertise in Customer Experience, we are looking for a Service Designer within the Offer Marketing and Quality Department.
In conjunction with the Offer and Quality Marketing Department team and the Operational Departments, you are in charge of co-constructing and designating customer journeys by intervening from the definition of the need to its implementation.
Your main missions will be as follows:
DESIGN OF SERVICE AND EXPERIENCE
- Propose new design approaches (Design Thinking, Design Sprint, etc.)
- Involve operational teams and support functions in the implementation of these approaches
- Frame and carry out service / experience design projects
- Implement the stages of “Research”, “Immersion”, “Ideation”, “Design” and “Experimentation”
- Organize and lead Design Facilitation workshops
- Define and carry out the production of design deliverables (idea book, concept scenarios, cartography, models, etc.)
- Participate in the response to calls for tenders
- Collaborate closely with the Group Design Department to enrich its initiatives and focus on Sports & Leisure topics
NETWORK AND WATCH
- Monitor design trends
- Share a vision of “Food or Not Food” trends
- Participate in events (Conferences, Meet-ups, Webinars, Ted Talks …)
- Identify potential partners / design agencies
PROFILE
- BAC + 5 – Graduated from a School of Design (ENSCI, STRATE, L’École de design Nantes Atlantique, etc.)
- Professional experience of at least 5 years required in the fields of design and innovation
- Interest in the world of Commercial Catering, B2C, and Entertainment
- Good knowledge of customer experience topics in complex, diverse, and demanding environments
- Ability to innovate, influence, and work across the board in the form of project management with different interlocutors; excellent interpersonal communication (design sprint)
- Master the Microsoft environment and collaborative design tools (Miro, Mural)
Location
Boulogne-Billancourt, IDF
Type
Full Time
Industry
Consumer
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