Agency / Consultancy

Senior Service Designer

Archived
Full Time

atrioma

For what assignments?

  • Define the strategy and design the multi-channel experiences for our key account customers and innovative start-ups.
  • Support the sales team on strategic recommendations, service design and user experience during calls for tenders.
  • Be responsible for the discovery, definition, prototyping and implementation phases. You will also be involved in the development phase of the project whatever the project methods.
  • Participate in user studies and the collection of insights: in situ observation, individual interviews, focus group, sorting by cards, benchmark, etc.
  • Animate customer / user workshops in collaboration with the team (co-design, ideation, framing, etc.).
  • Produce design deliverables necessary for the smooth running of a project: personae, documentary analysis, experience map, customer journey, roadmap, etc.
  • Tell the stories through storytelling and sketchnoting.
  • Supervise the team by guiding them, organizing the work, with the aim of always improving their skills.
  • You will play a role of evangelizer internally but also with our customers.

For which profile?

  • Graduated from a design school , you have acquired significant experience of 6 to 8 years in service design within a design agency or a consulting firm, and you wish to join a dynamic team to share your expertise and your passion for innovation.
  • Have a good understanding of the issues related to the transformation of organizations , both on the external dimensions (business and customer experience), but also on the internal aspects (employee experience, organization, etc.).
  • Master the mindset of Design Thinking, human-centered design and the value brought by design within organizations.
  • Master the Service / UX Designer toolbox : user journey design (personas, journey maps, blueprints), storyboarding, wireframing and prototyping (Figma, Zeplin, Miro, etc.).
  • Master agile methods and have a good knowledge and experience of the issues related to this type of approach.
  • Have a good knowledge of the constraints of the web, mobile and print, as well as the principles of ergonomics.
  • Have knowledge in the implementation of design system.
  • Demonstrate great autonomy and a sharp sense of leadership both with your teams and with external partners.
  • Be convincing and be able to seize opportunities to develop and evolve the missions with your clients.
  • Understand different and new customer issues with a sense of customer relations.
  • Fluency in oral and written English is required .

What are the bonus items?

  • Have a Portfolio that illustrates your expertise (the methods used and the contexts in which you have worked) as well as your rigour.
  • Have an appetite for Green IT and Systemic Design.
  • Appreciate having projects around health, employee experience and logistics.
  • Have knowledge of consulting and technical development to facilitate collaboration with our partners (consulting firm, tech and marketing agency).
Location
Marseille, Provence-Alpes-Côte d'Azur
Type
Full Time
Industry
Agency / Consultancy
Apply for Job
Sorry! This job has expired.

More jobs at atrioma

We haven't found any other jobs at atrioma.

More jobs in France

Service designer M/F

Mairie de Bordeaux

job location
Bordeaux, France
industry
Government

Service Offer Design Manager (F/M)

AXA en France

job location
Nanterre, France
industry
Insurance

UX / Service Designer

PwC France

job location
Neuilly-sur-Seine, France
industry
Agency / Consultancy

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down