Service Designer

We are looking for a service design professional to ensure that our customer experience improves daily and our SME focused ICT service portfolio is best in class. You will have a big role to play in our strategic journey towards our vision. You will be working closely with our offering and new business team as well as with our business units to build our ICT service portfolio to the next level.

IS THIS YOU?

You know what it takes to build a world class customer experience and you are able to understand multiple customer journeys and different touchpoints, offline and online. You are able to facilitate and coach other stakeholders to think outside the box and help them succeed in designing the best solutions for our customers. You might have experience from the agency side, or you have spent your career in technology oriented/B2B companies. You are able to facilitate various projects at the same time and understand the importance of the big picture.

Our Ideal Candidate Has 

• Proven track record in leading and executing successful service design projects

• Experience in Service Design frameworks and tools

• Vision on how to build best in class customer experience for B2B customers, especially in online channels

• Commercial, analytical and growth mindset

• Good cooperation and interaction skills

• Fluency in English both in written and spoken, and preferably in Finnish

We Value Experience in The Following Topics 

• Previous experience in B2B, ICT or technology businesses

• End to end customer experience development

• Project management

• Analytics and data utilization