Lead Service Designer
Lamia
We partner with our clients and you have a key role to play in building a digital strategy together with business developers, service designers and UI / UX designers. You lead Lamia’s service design and sparring the service design team with the best operating models and are holistically responsible for what Lamia’s service design offering looks like.
You conceptualize and design digital experiences to meet the needs of both today and tomorrow. Your job is to help the team understand the customer’s entire digital landscape and formulate a digital roadmap. An important part of your work is the planning and facilitation of strategy, goal and concept workshops using service design methods. Together with the customer, we define business needs, formulate a design brief, define target groups and create goals and a framework for the entire project. Genuine interest in customers’ business is important.
We hope from you
- Several years of experience in service design in digital projects
- You know how to formulate a customer’s Business Challenge into a tangible design brief and goals that a UI / UX Designer can tackle
- We require previous experience in facilitating participatory design workshops and user research
- You are familiar with service formatting methods and industry terms that are part of your active vocabulary
- The visual eye and the ability to visualize the findings of the service design phase are to your advantage
- Customer-oriented consulting work requires good interaction skills; you are an uncomplicated team player
- Fluent in Finnish and English
- Your advantage is calculated by the management of the tools we use: Miro (Realtime board), Sketch, InVision, Adobe tools
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