Senior Service Designer

Archived

Full Time

Lamia

Your job is to understand the customer’s digital services as a whole and to identify and format new digital outputs , so your job description is broader than the design of individual services. An important part of your work is planning and facilitating strategic and goal-oriented workshops using service design methods. Together with the customer, we define business needs, formulate a design briefing, define target groups and create goals and a framework for the entire project. Genuine interest in customers’ business is important.

We hope for you

Several years of experience in service design in digital projects
Previous experience in facilitating participatory design workshops and user research
You know how to formulate a customer’s Business Challenge into a tangible design brief and goals that UI / UX Designer and the rest of the team can tackle
You are familiar with service formatting methods and industry terms that are part of your active vocabulary
Customer-oriented consulting work requires good interaction skills; you are an uncomplicated team player
The visual eye and the ability to visualize the findings of the service design phase are calculated to your advantage as well as the management of the tools we use: Miro (Realtime board), Sketch, InVision, Adobe tools
Fluent in Finnish and English

In our design team you get

A responsible and independent work image and the full support of the team in everyday life
Work closely with other designers, business developers, customers, software developers, end users, and project leaders
To shape the digital business of Finland’s largest companies through service design
Responsibility for customer communication, conducting workshops and user research
Participate in the development of Lamia’s service design process and offering
Weekly team meetings where projects and ways of working are sparred together
Participate as an expert in the sales process and make Lamia’s design expertise known
Enjoy the diamond humor of a relaxed but ambitious team

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Full Time

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