Service Designer

About the Job

As a Service Designer, you will support If’s commercial business area, serving around 340,000 companies across the Nordics—from solo entrepreneurs to large corporations. You will work within an agile tribe focused on designing and delivering attractive insurance buying journeys, primarily for the SME segment.

About the Role

You’ll be part of the Research and Service Design Chapter—your home base within our design line organization. Here, you’ll find your closest manager and a diverse community of designers, including Service, Business, UX, and UI Designers, as well as UX Researchers.

Your daily work takes place in one of our commercial tribes, Entice, where you work as a service designer in Gators squad. As a Service Designer, you will support ongoing initiatives and ensure continuity across projects, with a focus on implementation work together with the squad. You will work within an agile operating model and contribute to service design activities from concept through implementation, building on existing frameworks and tools.

Your key responsibilities: 

• Support prioritization of work related to the digital quote platform for business customers, in alignment with the Product Owner.
• Driving documentation of processes and alignment around implementation and onboarding of the digital quote solution across markets, while also contributing to the continued development and improvement of the digital quote user experience.
• Contribute in identifying and creating customer journeys and nurturing journeys based on customer behavior, as well as support follow-up and optimization of communication touchpoints.
• Work in a cross-functional team including UX designers, developers, content managers, CRM experts, and stakeholders. The role requires the ability to work independently while collaborating closely with relevant teams during the assignment.

We Offer

• An inclusive work environment where everyone is welcome
• Career and development opportunities in the largest insurance company in the Nordics
• Social activities and a highly skilled professional environment
• Possibility of a hybrid workplace
• A health-promoting workplace with wellness allowance and various sports activities
• Great insurance benefits