Service Designer

Are you a Service Designer who will bring us forward?

• You put your heart into understanding people and their real needs.
• You have the capacity to see the full design process through from customer insight and business objectives all the way to delivered digital customer experiences.
• And you are ready to challenge the status quo and established truths.

Got this in you? Then a position as Service Designer in Digital & CRM for If Commercial could be your next job!

If is on a journey to harness the power of technological development in our digital economy with rapidly rising customer expectations. We are here to help our customers understand and avoid the risks in their everyday lives, and our ambition is to provide our B2B customers and their employees with state-of-the-art digital customer experiences with a human touch, leaving our customers impressed every time. We serve around 340.000 businesses in the Nordic countries ranging from small one-person companies and all the way up to large corporations. Efficient digital services play a key role in our future sales & service models.

What you will do

In this role you will be part of creating the next generation of digital customer experiences towards B2B customers in the Nordics. If is on an agile transformation journey and you will be a key driver using your passion, expertise and understanding of customers and human behavior.

In practice this means you will:

• Uncover the real customer needs, translate needs into outstanding concepts, desirable solutions to meet real business needs
• In collaboration with highly dedicated cross-functional teams design and manage new human centric end-2-end customer journeys and orchestrate the service delivery
• Collaborate with other designers, tech-leads and business leaders to ensure a cohesive customer experience at If
• Ensure that the designed customer journeys come to life and meet our customers’ needs
• Guide and coach squads / teams, individuals and leaders in design thinking mindset, and service design principles and methods.
• Support collaboration and efficient development processes by suggesting new ways of working

Who you are

You are creative, daring and curious, and you thrive in a team-playing environment where we value openness, autonomy and transparency. You are a business-minded critical thinker, and you have a passion for technology. You speak and write English fluently and we see knowledge in a Nordic language as beneficial. In addition, you have:

• Deep knowledge and experience of design thinking and service design methodologies, structured approach and an endless eagerness to improve
• Strong ability to communicate, visualize and facilitate.
• Knowledge about group dynamics and curious of other people and change
• Driven by making others develop and succeed
• On top of emerging design trends
• Proven business acumen