Service Designer

The role of Service Designer in Customer Insights
As our new Service Designer, you will be part of a dynamic team of six colleagues who come with different professional backgrounds. Together, we work to make Clever more insight- and data-driven. Clever is constantly developing, and in that process it is Customer Insight’s role to contribute to the development taking place based on the customers’ experiences, needs and actual behaviour. In your role, you will be responsible for mapping, visualizing and conveying customer journeys in Clever as well as working strategically with the existing ones. We also hope that you have the courage to work with data visualization and graphical presentation of customer data, customer journeys and insights from user surveys. It is an advantage, but not a requirement, if you have experience working in Power BI.

Primary tasks

• Map and maintain customer journeys
• Communicate and visualize insights from customer journeys
• Visualize customer data and insights from user surveys (preferably in Power BI)
• Design and carry out user research – both qualitative and quantitative
• Identify strategic areas of action based on the customer journey
• Concept development and ensure the good delivery of customer insights
• Represent the customers in Clever and contribute customer insights to product and concept development, projects and other studies
• Contribute to anchoring the customer-centric approach to development in Clever.

Personal qualifications

• You are analytical and structured in your approach to work
• You have a good understanding of processes and systems
• You have a good understanding of human behavior and motivation
• You are curious about the interaction between customers, services and products 
• You are empathetic and have a strong ability to put yourself in other people’s situations
• You are proactive and have a positive attitude towards your tasks
• You always help a colleague when needed

Your background
Your educational background is not the decisive factor. Instead, it is an advantage if you have experience in one or more of the following subjects:

Customer journeys and customer experiences : Experience working in a customer-facing role where you have visualized, designed or improved customer experiences.

Quantitative or qualitative user research: Practical experience with qualitative and/or quantitative user research.

Data visualization/communication: Skills in visualizing data and results from surveys – preferably in Power BI or PowerPoint – as well as skills in graphic communication in general.