Senior Service Designer

Job Description

Are you a passionate, analytical, and collaborative Service Designer seeking your next exciting challenge with the best?

Then join our multi-disciplinary digital product team that makes play available by improving our digital retail infrastructure and ensuring we have the right LEGO products, in the right stores at the right time! 

Core Responsibilities

• Plan and facilitate discovery and research with users and stakeholders
• Facilitate mapping as-is and to-be user journeys and end-to-end service blueprinting with participants from all seniority levels
• Support decision-making through scenario planning, risk analysis, innovation processes and strategic foresight
• Tell compelling stories that help build empathy with user pain points and an appreciation for underlying technology constraints
• Partner closely with product management and engineering to define and prioritise roadmap items
• Make important decisions based off research and collaborate with user research and service design peers to understand how this impacts others

Play your part in our team succeeding

By joining LEGO Retail, you will become part of a global team responsible for all LEGO flagship stores and lego.com worldwide, and all retail planning platforms and IT initiatives. With a user-centric approach aimed at enhancing usability and improving efficiency, the goal is to support The LEGO Group’s long-term growth through digitally enabled innovations for retail planning.

You will be part of an energetic team, bringing in the user’s voice, and together with the Product Manager and Engineering Lead you will be leading the design and implementation of digital platforms. Holding the broader ecosystem view and doing long-term discovery you will collaboratively impact the product strategy to make LEGO play available by improving the experience of Retail Planners to have the right products, in the right places, at the right time.  \

Do you have what it takes?

• Background in service design, research and analytics, or user experience
• Proven experience applying service design principles in an enterprise setting
• Experience mapping complex processes with many levels of user and sharing artefacts with senior leadership and internal stakeholders
• Experience working with platform implementation projects, while doing long term discovery as part of a leadership trio
• Experience working in digital retail (not a must)
• Ability to travel occasionally
• Advanced English both written and verbal would be ideal as we are an internationally gathered team.