Senior Service Designer

CGI
Position Description:
CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of an outstanding team that gives you the freedom to innovate, influence decisions, achieve your full potential, and chart your own career. Our benefits include a share purchase program, profit sharing, wellness credits, training and development programs and flexible work schedules and locations.
Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to sophisticated technical problems? These are exciting times for CGI, and we are looking for hardworking individuals to innovate with us. If you thrive on innovation where you can influence the direction of technical strategy, come and join our team!
This is a fantastic opportunity to join our CGI-Edmonton team providing leading information technology services to our clients. We are seeking a Service Designer with at least five years of demonstrated abilities in large enterprise environments.
The Service designer is at the heart of our design process as the role contributes to activities on projects and facilitates service definition. If you are looking to advance your career while gaining experience in an exciting and diverse development environment, this is the opportunity you have been looking for.
Your future duties and responsibilities:
– Devise and propose solutions to meet client needs based on business / organizational value.
– Present and defend sound and reasoned arguments for a proposed course of action.
– Demonstrate a good understanding of their specialist area and the impact this can have on their client’s and CGI’s business.
– Has an in-depth knowledge of their specialist area, and uses knowledge, information and techniques from a range of sources to address complex business issues.
– Builds sustainable peer client relationships through personal credibility and successful delivery. Proactive in stakeholder management.
– Clearly communicates the customer’s business need and the solution to others.
– Proactively researches & develops ideas/product/services which are relevant to CGI and/or industry
– Builds strong internal relationships within CGI, and proactively supports business development initiatives.
– Monitors performance & metrics against business case, resolving where possible and escalating where necessary. Monitors (and manages as applicable) client project budgets.
Required qualifications to be successful in this role:
– 5-7 years’ experience in the field of Service Design, including experience in designing complex systems at the organizational level
– Experience Leading project teams
– Experience as a consultant including some experience in communicating with senior leadership and C-suite executives
– Demonstrated experience designing the end-to-end journey of services based on evidence of user needs and strategic outcomes.
– Demonstrated experience in organizational change management and process improvement
– Experience in group facilitation, including experience in developing workshop materials, leading design sessions and design testing and product improvement
– Experience in designing the end-to-end journey of services based on evidence of user needs and strategic outcomes.
Desirable Skills:
– Formal training in the field of human-centered design or undergraduate to masters’ level experience in a design-focused occupation such as architecture, communications, education, sociology, visual, multi-media design, engineering or industrial design etc.
– Knowledge of Agile methodologies
– Understanding of Business Transformation and Digital Transformation
– Agile Coach Certification, Certified SCRUM Master, PROSCI Change Management practitioner certification, Lean Six Sigma certification or training in system and service design
– Experience in the government or public sector
Desirable Educational Requirements:
– Graduate and/or post-graduate qualification typically in a business/management discipline is considered desirable
#LI-AP1
Skills:
- Service Design
- Change Management
- Leadership
What you can expect from us:
More jobs at CGI

Senior Advisor – Experience and Service Design
CGI

Service Designer
CGI

Service Designer
CGI
More jobs in Canada

Service Designer
Radiant Systems Solutions

Service Designer Senior Associate
PwC Canada

UX Service Designer
Mariner Innovations
Report this Job Listing
Proud Partners


We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career