UX/Service Designer

What will you find here in our house?

An excellent place to work! It is a joy to know that for our employees, Ypê is considered an excellent place to work! A friendly environment, professional development and trust between teams. Our employees see here the opportunity to grow and make history, whether through our internal recruitment, development programs, training and the exchange of knowledge between all our operations in Brazil. Here, we practice our sense of ownership when we look with admiration at each of our products, our social projects and the value of our brand. After all, it is 100% Brazilian and made by people who truly believe in the words of its founder:  “Work wins everything!” .

• Conduct market research and analysis to understand users’ needs, preferences and behavior, as well as identify innovation trends and new technologies, and create detailed presentations with the results obtained.
• Develop and optimize user journeys based on insights gained through research, implementing process improvements and ensuring service quality.
• Carry out Product Discovery, mitigating market, financial or strategic risks, and develop Project Portfolio initiatives.
• Map use cases, journeys and service blue prints, seeking best practices, time savings and increased productivity.
• Develop high-fidelity user interfaces and visual solutions that meet project needs.
• Validate the solutions created through usability tests, verifying their effectiveness and using the results to develop improvements.
• Map personas based on information obtained from research.
• Create new navigation flows based on insights gained from research, transforming emerging ideas into concrete concepts.
• Prepare and facilitate workshops and work dynamics.
• Provide insights to enable collaborative decision-making regarding the Innovation Portfolio.
• Monitor projects in all their stages, participating in ceremonies together with the teams.
• Simplify complex ideas through visuals and Service Design tools.

• Bachelor’s degree in Design, Information Technology, Marketing, Advertising, Graphic Design, Communication and/or related areas or with practical experience with Service Design;
• Desirable (but not mandatory) Postgraduate degree in Service Design, Innovation, User Experience or equivalent;
• Experience with user, market and technology trend research
• Experience in Service Design and/or Digital Product Design;
• Fluency in using the Service Design and Design approach and tools;
• Experience in leading ecosystem projects and managing stakeholders;
• Experience with building, conducting and analyzing collaborative approaches, workshops, design sprints and similar;
• Experience with co-construction and evaluation of service prototypes;
• Ability to produce syntheses that summarize in a didactic way the insights, pains, opportunities, among other findings for decision making;
• Experience with data and metrics (search results, browsing behavior, etc.);
• Ability to explain design decisions;
• Knowledge of UX/UI concepts;
• Knowledge of creation, prototyping and testing tools (Figma, Miro, Maze, Adobe Package or similar);
• Availability to work in the city of Amparo.

Worth mentioning:  Monday to Friday, from 8am to 6pm.