Farming

Senior Service Designer

Archived
Full Time

Yara International

Position Description | Responsibilities

As a Service Designer, you will work to understand how our current Digital Solutions are placed in the customer journey, mapping touchpoints and opportunities and supporting stakeholders in the decision-making process.

  • Facilitate workshops with stakeholders from different areas
  • Break down complex problems
  • Develop a deep understanding of user needs and behaviors, using research insights and available data to inform strategy and business decisions
  • Understanding and articulating clearly how our products can evolve from a user-centered, system, and business perspective
  • Leading the creation of UX documentation and artifacts, collaborating with stakeholders to understand user needs and business goals
  • Map the service blueprint and user flows, and documentation that effectively communicate solutions to PMs, UI designers, and other functions in the team

Profile | Training and knowledge

  • Fluent English. You can speak, write and communicate with confidence
  • You have a solid showcase of work to show your process and expertise
  • You have proven experience in Service Design projects for digital products
  • You are up-to-date with industry standards and tools
  • You are open to receiving and providing constructive feedback
  • You are proactive and have an experimental mindset
  • Able to work with vague requirements and help bring clarity to a group of multidisciplinary stakeholders
  • Solid time management and async communication skills in a remote work setting
  • Knowledge of industry-standard tools (we use Miro and Figma)
Location
São Paulo, Brazil
Type
Full Time
Industry
Farming
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