Telecommunication

Service Designer

Archived
Full Time

Vivo (Telefônica Brasil)

As part of the VP of Strategy and New Business, our team aims to identify, develop and launch new growth engines in markets beyond Vivo’s core (in new verticals such as Health, Education, etc.), with a leading role in the transformation of Vivo from a telecommunications company to a tech company. This means that you will work exposed to new areas of interest and will be challenged to collaborate with a cross-functional team in recommending decisions relevant to the company’s corporate strategy, with direct contact with Vivo’s C-Level.

Responsibilities And Assignments

  • Design and conduct research to deepen knowledge about user behavior;
  • Represent users’ desires and needs in product design and business model discussions;
  • Conduct design sprint and lean inception processes, to understand user pains, and create solid and informed solution hypotheses;
  • Work together with product squads to find simple but innovative solutions for new products and businesses;
  • Lead the ideation of new products and the evolution of existing products, identifying new opportunities, and conducting dynamics, when necessary;
  • Actively participate in the process of discovering and understanding a problem, through research, interviews, and data analysis, among other dynamics.
  • Conduct in-depth user interviews.

Requirements And Qualifications

  • Strong interpersonal skills to conduct dynamics, design sprint sessions, interviews, surveys, etc;
  • Consolidated experience as a UX/UI Designer and/or Product Designer;
  • Product concept knowledge and value proposition creation;
  • Experience working with digital products, working in the product discovery process, from discovery to implementation and monitoring of results;
  • Experience with defining metrics, OKRs, and KPIs;
  • Experience in benchmark analysis of digital products;
  • Experience with continuous discovery;
  • Experience with research analysis;
  • Ability to synthesize ideas for persuasive and executive presentations;
  • Be able to deal with multidisciplinary profiles;
  • Data driven culture;
  • Knowledge of agile methodologies, especially Scrum.

Additional Information

At Vivo, we spare no effort in supporting and valuing our employees! Not only are great benefits, but flexible as well. See what we will offer* you:

  • Choose the ideal benefit for you and your dependents, on a digital platform with several categories of Academy, VR, VA, Pharmacy Assistance, Medical, Dental, and Life Insurance;
  • Corporate cell phone. Yes, a brand new smartphone for you!
  • Unlimited Voice and Data Plan! Yes, unlimited! Vivo’s 4.5G is up to 10 times faster!
  • An exclusive Vivo offer, with a special discount on fixed line, broadband, TV, and apps;
  • You will be entitled to receive a Bonus or annual PPR;
  • You will plan your future through the Private Pension Plan;
  • Have children? You will be entitled to a subsidy to help with school, daycare or babysitting expenses;
  • Live in an environment that respects your personality, your style of dress, and your way of being and can be authentic. #ComedeYou
  • Work remotely up to 2 times a week. #Mobility
  • Have flexible hours;
  • Take advantage of a day off (Day off) to celebrate your birthday;
  • Participate in one of the largest corporate volunteer programs for you to transform the world;
  • Take advantage of our Educational Development Program that offers partnerships with educational institutions at a discount; certifications and online courses.
  • Enhance your career through our Internal Recruitment Program, in Brazil or abroad, after all, we are present in more than 17 countries! #LiveMyCareer
  • And there’s so much more! But, you have to apply to find out… *According to the eligibility policy determined by the company. #VEMPRAVIVO All our vacancies are eligible for people with disabilities and/or rehabilitated. We have a culture that values ​​diversity, differences, and people’s potential!
Location
São Paulo, São Paulo - State of São Paulo, Brazil
Type
Full Time
Industry
Telecommunication
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