Service Designer

Responsibilities:

• Lead end-to-end service design processes: from understanding the problem to prototyping journeys and defining service requirements.
• Act as a protagonist in the creation of new CX products and services, with a focus on innovation and differentiation through AI-based technologies.
• Facilitate co-creation dynamics, workshops and qualitative research with internal stakeholders and end users.
• Mapping current and future journeys, identifying gaps, opportunities, and leverage points through artificial intelligence.
• Create service blueprints, value proposition canvases, prioritization matrices, ecosystem maps, and other strategic artifacts.
• Actively collaborate with technology, UX, business, and data teams to ensure the viability and delivery of the ideal solutions.
• Support the construction of a digital product pipeline in CX, working from conception to validation and roadmap.

Requirements:

• Proven experience in creating and implementing new products and services, preferably digital and interfacing with customer experience areas.
• Mastery of Service Design methodologies, Design Thinking, User Research and Solution Prototyping.
• Practical knowledge of tools such as Miro, FigJam, Figma, Notion, among others.
• Familiarity with commercially available artificial intelligence technologies (e.g., LLMs, automation, virtual assistants, predictive analytics) — you don’t need to be technical, but you need to understand their capabilities and limitations.
• Higher education in areas such as Design, Administration, Engineering, Information Systems, Anthropology, Psychology, or related courses.
• Experience in collaborative environments and agile methodologies.

Differentials:

• Previous experience with AI-based products or digital CX platforms.
• Experience with advanced blueprinting and complex service modeling.
• Ability to translate technical concepts into clear value propositions for the business.
• Intermediate or advanced English.

Desired Soft Skills:

• Strategic vision with execution capacity.
• Good communication and active listening.
• Critical thinking and autonomy in problem solving.
• Ability to lead and facilitate dialogues between different areas.
• Genuine curiosity about innovation, human behavior and technological trends.