Service Designer
Digio
JOB DESCRIPTION
Responsible for implementing and conducting digital transformation and customer-centric projects, disseminating knowledge, and creating innovative tools in the company.
MAIN RESPONSIBILITIES
- Responsible for facilitating digital transformation projects in business with a focus on the client;
- Be the facilitator between projects and tools that interact with the customer experience;
- Be the multiplier of customer experience tools / methodologies (Ex: Design Thinking)
- Execution of Assessments, Diagnostics, prototyping, process / systemic flows and Wireframes
- Propose and participate in experimentation of hypotheses and concepts
- Work horizontally to ensure engagement and alignment between the main stakeholders in the execution of projects;
- Participation in the design of new features and solutions
- Be creative in proposing solutions;
- Relate to the different organizational levels and professional profiles for the effective execution of projects and initiatives.
- Promote the internal culture of innovation in customer experience in the business areas through the multiplication of market knowledge and design techniques, stimulating the development of new projects in order to generate an impact on the organization in an organic and growing way.
REQUIREMENTS AND SKILLS
Complete Higher Education
Post-Graduation (Desirable)
Advanced English
Ability with Power Point.
Other knowledges:
Design Thinking
Service Design
Agile Methodologies
Mapping of Journeys and Processes
Content creation (Videos, Presentations, Training Materials, Engagement Plans)
Experience in implementing digital channels
Prototyping Tools
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