Service Designer
iCarros
Within the Design team we currently have two fronts:
Product and Visual. We are responsible for the development
web and app interfaces, user / platform interaction studies,
design of solutions according to the client’s needs,
development and creation of the company’s entire visual universe
(institutional and internal products) in all channels.
And it is in order to deliver better solutions to our customers,
we are creating a front that aims to understand the
transactional ecosystem of cars through a holistic view and
understanding of all stakeholders / stakeholders (business + customer).
» You will be responsible for:
Work together with the Design / UX team and others
skills such as Technology, Marketing, Products, Commercial, etc.,
to understand all perspectives of the business and
adding to the lessons learned from customers,
provide a consistent and coherent experience.
” Specifically:
• Strategic research planning, benchmarking,
in-depth interviews, research / observation of
field to experience real customer experiences;
• Raise hypotheses about customer feedbacks
for digital products;
• User / client journey mapping,
personas and diagnoses;
• Facilitation of workshops / collaborative dynamics in
moments of immersion and also for gathering relevant inputs;
• To be able to translate the learnings / discoveries into deliverables
relevant to feed action plans / roadmaps for initiatives
important for improving the experiences of our solutions;
• Assist in the design of solutions for services, products and businesses.
» We expect from you:
• Ability to explain and discuss decision making
eloquently design;
• Organization with documentation and availability
deliverables in a simple and accessible way;
• Storytelling: The way in which you build narratives
and the rationale of the solutions makes a total difference =]
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