Service Designer

RESPONSIBILITIES AND ROLE

What do we expect from our Full Service Designer?

• Stimulate and develop strategic projects aimed at internal or external agents;
• Map journeys and observe opportunities for change in processes and services;
• Facilitate conversations and projects, involving professionals from other teams to discuss guidelines, improvements and innovation;
• Document processes and alignments with the Design, Product and Operations areas to accelerate decision making;
• Organize meetings for ideation, understanding and synthesis;
• Validate concepts and hypotheses through experimentation or usability tests
• Bring benchmarking studies and guidelines and how analogous markets solve similar problems
• Propose improvements in processes and interfaces to deliver better experiences for customers.

REQUIREMENTS AND QUALIFICATIONS

What do we expect from our Full Service Designer?

• Knowledge of Design Thinking concepts and tools;
• Experience in usability testing;
• Knowledge in Interface Design will be a plus.
• Good interpersonal relationship;
• Creativity, initiative and proactivity;
• Logical reasoning;
• Know how to work in a team;
• Good verbal and written communication;

Oh! About our differences:

• Flash benefit card (the famous “VR”, but you choose how to use it)
• Health care
• 24/7 telemedicine team
• Dental care
• Life insurance
• Sports Assistance (Gympass);
• SESC Agreement (free);
• Childcare assistance
• Environment without that traditional hierarchy bureaucracy and a relaxed workplace!
• Be part of a top-notch team.
• Having the opportunity to impact the health of millions of Brazilians.
• And the growth potential here is immense!