Senior Service Designer

JOB DESCRIPTION

Do you want to build  innovative solutions  that help our customers and directly impact the market in  digital transformation? We look for people who have a  Sense of ownership, focus on the result/customer  and especially  passion for what they do!

We are a People company

We believe that  valuing, engaging and developing people  is one of the main keys to achieving our goals and results.

MAIN RESPONSIBILITIES

• Develop the design of concepts and processes;
• Prototyping, testing and research;
• Consolidate criteria and monitor pilots, structuring and executing the scale gain plan to deploy with areas of operation.
•  Conducting interviews with users and customers, by defining and validating hypotheses.

REQUIREMENTS AND SKILLS

• Experience with Service Designer and its disciplines;
• Complete training;
• Experience as a Designer Thinker and/or Service Designer.

Desirable

• Have worked in service design projects;
• Have acted in the mediation of groups for generative sessions and ideation;
• Actively participate in the community including research groups, lectures and events;
• Complementary extension courses.