Retail
Senior Service Designer
Archived
Full Time
Via
Responsibilities and Responsibilities:
Contribute to the product, business and engineering team in defining the product strategy:
- Map and understand pains and needs (journeys, flows, personas and Blueprints);
- Conduct interviews and surveys (quantitative and qualitative), experiments and tests to validate opportunities and solutions with stakeholders;
- Conduct benchmarks (internal and external);
- Plan and conduct workshops and dynamics, leading needs discovery studies to influence the evolution and construction of new solutions;
- Mapping requirements for building solutions;
- Represent and disseminate the interest of customers in discussions, valuing a positive experience;
- Dealing with the entire lifecycle of a product process – discovering, defining, creating and validating problems and ideas.
Your daily mission
- As a Service Designer, you will help with customer engagement and create deliverables to improve the customer experience on the Logistics team’s projects and products in the implementation of a new warehouse management system (WMS);
- You will also focus primarily on work related to AS IS journey mapping task areas and TO BE innovation and opportunity proposals.
It would be really cool if you had:
Familiarity with the national retail market.
Location
, SP
Type
Full Time
Industry
Retail
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