Agency / Consultancy

Principal Service Designer

Archived
Full Time

Zé Delivery

Our Design team is responsible for facilitating the best decisions for Zé and delivering value to people. We aim to provide incredible experiences for all people, with collaboration and empathy as the essence of the process. 

We are responsible for taking care of our brand, the experience with our products and services, all the knowledge acquired through research and the messages transmitted to customers in our ecosystem. And mainly integrate all of this.

“I’ve been here at Zé since the beginning and I’m very happy that I never need to justify the value of Design. The team’s interest in our work has always been genuine and the atmosphere is incredible. Zé is growing very fast and to continue delivering this quality, we take care of the operationalization of Design at scale. If you are passionate about Design and want to help people, this is your place!” – Otávio Sueitt (Chief Design Officer)

your responsibilities

Your challenge will be as the main designer within one of our squads, in a multidisciplinary team (which includes people from different areas, such as Product, Engineering, Quality and Data).

Your main objective will be to understand people, journeys and ecosystem processes for which you will be working and create solutions that deliver value, always spreading and promoting the culture of Design for all Zé teams. 

Also as a lead designer, we expect you to be consistent in creating, articulating and influencing strategies with all your peers and stakeholders. Questioning and justifying topics presented helping to enhance the work. Technically mentor people with less experience and lead the process to facilitate OKR discussions. 

If you’re passionate about design systems and processes that impact every team’s day-to-day, then you’ve found the perfect opportunity!

What does Zé expect?

  • Solid experience in the design process, from discovery to delivery;
  • Apply the discovery process and its techniques and methodologies in highly complex scenarios;
  • Analyze raw and compiled data;
  • Raise and validate hypotheses;
  • Develop solutions to problems and opportunities raised;
  • Test solutions based on success and failure metrics;
  • Document learning for the team’s knowledge;
  • Facilitate dynamics with other teams;
  • Contribute to the technical development of the team’s people through structured feedback;
  • Excellent ability to communicate and collaborate with design, business, engineering, data and operations teams;
  • Contribute to the development of the maturity and quality of your chapter;
  • Promote integration between teams in the business ecosystem according to their common impacts and objectives;
  • English for writing documents and attending occasional meetings.

to go beyond

  • Experience with digital product development processes;
  • Experience with accessibility of digital products and Universal Design;
  • Experience with quality processes and methods for design deliverables.

What does Zé provide? 

To take care of your physical and mental health:

  • SulAmérica health plan;
  • Telemedicine – Einstein Conecta (without co-payment) and SulAmérica;
  • Dental plan OdontoPrev;
  • Life insurance;
  • Pregnant Woman Program;
  • Zenklub (4 therapy sessions per month 100% subsidized by Zé);
  • Discounts on medicines;
  • Gympass (Discount at gyms); 

To support your day to day:

  • 14th salary;
  • Competitive annual variable compensation (bonus);
  • Financial, legal and psychological advice; 
  • Private Pension;
  • Transportation vouchers;
  • Meal or Food voucher;
  • School supplies aid;
  • 20% discount on all purchases at Zé Delivery, Empório da Cerveja and Chopp Brahma Express
  • Ambev employee discounted beverage sale or R$100 coupon for purchases at Zé Delivery or Empório da Cerveja
  • End of year baset + Toys for children (for those who enter until October); 

To develop your career:

  • 360º Performance Assessment (MaturaZÉ); 
  • Structured Development Track;
  • Frequent training and mentoring programs;
  • Educational partnerships;
Location
, SP
Type
Full Time
Industry
Agency / Consultancy
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