Transport and mobility
Service Designer
Full Time
GrupoSC Distribuidora de Medicamentos
Job description
We are looking for people who can help us achieve our purpose of “more health for more people” . If you are a proactive professional, flexible to change and willing to commit to the pursuit of continuous improvement, join us !
Responsibilities and assignments
For this vacancy, we are looking for a profile to support us in conducting empathy, collaboration and experimentation processes to improve the journey of SC Group customers.
- Research and Analysis:
- conduct research effectively, analyze data and extract relevant insights for decision making
- Analyze user journeys, workflows, and quantitative data to identify opportunities for improvement.
- Map and document existing processes.
- Service Design:
- Develop detailed service blueprints considering project needs.
- Create prototypes and wireframes to visualize and validate solutions.
- Develop concise and persuasive presentations to communicate design proposals to different audiences.
- Implementation and Optimization:
- Collaborate with multidisciplinary teams to implement design solutions.
- Monitor service performance and identify opportunities for continuous improvement.
- Define metrics and success indicators to assess the impact of design initiatives.
- Innovation:
- Always be up to date on the latest trends in service design and innovation.
- Stimulate the culture of design thinking within the organization.
- Identify opportunities to create new services and innovative experiences.
- Conducting customer research;
- Mapping and redesigning journeys;
- Facilitation of ideation workshops;
- Carrying out experiments, A/B testing, and rapid prototyping;
- Development of solutions that meet the needs of our customers in an original and charming way.
Requirements and qualifications
- Design Thinking: Mastery of the design thinking methodology for solving complex problems.
- Design Tools: Experience with prototyping, diagramming and presentation tools (Figma, Miro, etc.).
- Research: Ability to conduct qualitative and quantitative research.
- Complete Higher Education;
- Desirable – Postgraduate and/or Specialization.
Location
São Paulo, Brazil
Type
Full Time
Industry
Transport and mobility
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