Transport and mobility

Service Designer

Full Time

GrupoSC Distribuidora de Medicamentos

JOB DESCRIPTION

We are looking for people to help us fulfill our purpose of “more health for more people” . If you are a proactive professional, flexible to changes and willing to commit to the search for continuous improvement, join us !

RESPONSIBILITIES AND ASSIGNMENTS

For this vacancy, we are looking for a profile to support us in conducting processes of empathy, collaboration and experimentation to improve the journey of Grupo SC customers.

  • Apply and monitor research and translate insights into suggestions for improvements to services and products;
  • Understand the objectives and challenges of the business areas in the services offered and the needs of users (journey analysis, indicators, behavior);
  • Collaborate with the team’s multidisciplinary teams to identify opportunities for improvement and propose solutions through user-centered approaches;
  • Plan and facilitate Design dynamics to accelerate the development and prototyping of innovative solutions;
  • Develop service and product prototypes that clearly communicate the value proposition and user experience;
  • Contribute to the development of innovative solutions, from conception to implementation;
  • Promote metrics, continuous data analysis, monitor objectives (KPI’s), business measurements, indicators, user behavior analysis and navigation flows;
  • Document processes, methodologies and project results, providing valuable insights to the team and sharing good service design practices;
  • Interact with other areas of the company ensuring alignment between teams;
  • Lead actions within work groups, interacting and proactively acting on resolutions
  • Be the reference for individual contributions in Service Design
  • Strengthen the design culture by focusing on the user, sharing ideas and improving processes and our vision.
  • Keep up to date with trends and best practices in the service design sector, constantly seeking to improve the quality of the company’s products and services.

REQUIREMENTS AND QUALIFICATIONS

  • Complete academic training in Design, Service Design, User Experience Design, engineering or related areas;
  • Proven experience in creating user-centric service solutions across a portfolio;
  • Mastery of facilitation techniques, with experience in conducting Design Sprint dynamics, Lean Inception and discovery workshops;
  • Mastery of user research methodologies and Design Thinking techniques;
  • Knowledge of project management tools, such as Trello, Slack and Monday
  • Understanding of complex systems, capable of instigating and inspiring the team as a whole;
  • Excellent verbal and written communication skills, with the ability to articulate ideas clearly and concisely;
  • Ability to work collaboratively as a team, actively seeking feedback and integrating contributions from different areas;
  • Results-oriented and ability to manage multiple projects simultaneously, with attention to deadlines and details;
  • Ability to deliver executive presentations.
  • Proficiency in design tools such as Figma and Miro is desirable
Location
São Paulo, Brazil
Type
Full Time
Industry
Transport and mobility
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Job Details

Date Posted
27/05/2024
Status
Active
Location
São Paulo, Brazil
Industry
Transport and mobility
Type
Full Time
Position
Mid level
Job Expiry
July 31, 2024
Salary
unspecified
Apply for this job

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