Senior Service Designer

COME BE A DOCKETEER

Transformation is part of our history and motivates us to keep moving forward, after all, we are protagonists of change. Being a docketeer is having our values ​​rooted in our DNA. At Docket, we act responsibly and urgently to do high-quality work. We empathize and walk together in the same direction. We respect differences and value diversity. We are fearless and make things happen.

Each one of us is prepared to overcome challenges and move on to the next page, always looking for the best version. Therefore, we lead by example, act like owners and are result-oriented.

If you, like us, trust in the same purposes, this is your opportunity to participate in something bigger.

Be part of this journey of incredible evolution.

Responsibilities and Attributions:

• Play a strategic role in helping your design team gain understanding of the customer and understanding of the broader ecosystem.
• Leading consumer research (preparing, conducting and analyzing customer interviews and other experiments), which includes training other less experienced professionals in this area;
• Lead the process of ideation, prototyping and design of new business models;
• Transform research data into valuable learning;
• Ability to simplify complex ideas through visual aids and Service Design tools;
• Encourage exploration of new research directions and help early-stage teams formulate hypotheses for experimentation;
• Prepare and facilitate workshops and work dynamics;
• Provide insights to enable collaborative decision-making around innovation portfolio decisions;
• Continuously help refine innovation processes and structures.
• Map use cases, journeys, and service blueprints.

Experience and qualifications:

• Experience with mapping journey flows;
• Experience in communicating and interacting with customers;
• Ability to manage more than one project at the same time and work in a collaborative and dynamic team environment.
• Excellent written and oral communication skills; ability to defend a project with the client and present the work to an audience.
• Domain in user-centered design methodologies;
• Ease of understanding user needs and business requirements;
• Good systems thinking skills (having the ability to think through the entire customer experience journey and its touchpoints).

We are looking for talented people who can see our clients’ toughest challenges from all perspectives. Therefore, we are looking for curious people, passionate about what they do and with a variety of skills.