Technology
Senior Service Designer
Archived
Full Time
Compass.uol
JOB DESCRIPTION
RESPONSIBILITIES AND ASSIGNMENTS
- Plan and conduct discoveries to identify and map user pains and opportunities;
- Carry out the technical/operational management of projects;
- Mapping journeys, understanding the intersections, pains and expectations of users;
- Turn research insights into actionable for service journeys;
- Collaborate in the definition of success indicators;
- Identify gain creators to prioritize initiatives that add more value;
- Have full knowledge about research, tools, applications, conduction, analysis and presentation of results (qualitative and quantitative);
- Conceive the ideal journey for the user, mapping interactions according to the channel, profile and context in which the customer is.
REQUIREMENTS AND QUALIFICATIONS
- Creation and mapping of journeys;
- Personas and empathy map;
- Service Blue Print;
- Communication and presentation of ideas;
- Product overview;
- Agile methodologies;
- Ability to develop qualitative and quantitative research.
- Differentials: Experience with retail, and service design applied to physical stores; Knowledge of success metrics for products; Knowledge in co-creation and agility techniques (Design Thinking, Scrum, Kanban, etc.); Basic knowledge of data analysis.
Location
Brazil
Type
Full Time
Industry
Technology
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