Senior Service Designer

We are a young company, with solid values, driven by challenges and focused on the development of our employees! We are, for the eighth consecutive year, among the 150 best companies to work for.

Here we make mistakes, correct and surprise, we give people the freedom to be who they are and we are very proud to be part of it: these are the three elements that define our culture, the ELOs that unite us in our way of working! After all, there are 8 million users, more than 500 thousand affiliated commercial establishments, 100 thousand client companies, 350 million meals per year and 55 million transactions per month.

We offer the best benefits on the market, and we make a point of also promoting the best professional experience for those who help build our success story: our team.

What will your day-to-day look like:

• Help in the construction of the strategy of products and services, as well as the prioritization of initiatives;
• Work with Product Owners, Designers (UX/UI) and Developers to identify and prioritize product evolution opportunities in an environment of frequent changes;
• Support and direct squads to build products and services with a good customer experience;
• Conduct end-to-end experience mapping with Alelo products and services, connecting to customers’ expectations and pain points;
• Consolidation of results and metrics in design;
• Share the evolution of projects with CX leadership and stakeholders;
• Facilitation and orchestration of design and validation/experimentation processes with clients and stakeholders (workshops, journey mapping workshops, client interviews, co-creation sessions, etc.);
• Sketch and assemble low to high fidelity prototypes (when necessary);
• Promote a culture of customer experience, design, innovation and teamwork.