Service Designer

That’s why we are looking for you to realize these ambitions. Does this sound like music to your ears? Do you combine strategic business skills, digital savviness & a beating heart for user-centric design? Then this is what you will do to help us become more customer centric in our day-2-day activities:

• As business & service designer, you are responsible for developing new or improving on existing value propositions & their end-2-end experience, ensuring the best fit in terms of desirability (people), feasibility (technology), sustainability, and viability (business). You will help us turn our biggest, wildest ideas into businesses with long-term viability.
• You will do this at the service and as member of an agile team, that needs to realise the market share ambitions of the company.
• You will follow the “double diamond” or service design methodology to complete your mission. You are the owner of this design process and facilitate all workshops needed to land your perfect value proposal and its execution. You will start out with research, going on to ideation & definition of your value proposal, after which you will prototype and design your end-2-end journey before you deliver an MVP together with the team. This in constant interaction with your user/customer, backing up your assumptions as you go.
• You will be part of a competence chapter on business & service design, that aims to embed user-centric design in all day-2-day activities of the consumer & enterprise business units. You share your knowledge and experience with this chapter during the homecoming days, to help your colleagues further grow on the one hand, but to continuously learn and grow yourself.
• Your objectives are to boost the commercial & digital growth, as well as NPS, as defined by the business lead of the agile tribe you work in.
• Being a designer at heart, you will constantly seek for (new) best practices & CX/UX trends that you will apply on your projects and share with the other team members.
• You constantly put yourself in the shoes of the customer and are the guardian of the consistency along the journey touch points, being supported and supporting your team mates who are confronted with similar challenges.

You will be part of the Business & Service design chapter, a team at the heart of the brand-new Design Division alongside UX, UI, Product & Content design.

3 Reasons This Is a Job For You

• You like starting from a blank page to give form to new products & services, processes & user experiences or to redesign an existing customer journey.
• You like working in and driving cross-disciplinary teams towards a common objective, even on challenging assignments.
• You are open-minded, embrace change and love exploring new fields within digital experiences & marketing.

3 Reasons This Is Not a Job For You

• You can only function if every day of the week is nicely pre-defined.
• You have never heard about squads, agile ways of working & multidisciplinary teams.
• You don’t see the benefit in trying, failing, learning & trying again.