Senior Service/CX designer

Your Role

As a Senior Service / CX Designer, you will play a key role in designing user experiences and digital services that support our clients’ transformation. You will be involved in the entire design cycle—from strategy to detailed design and prototyping—working within multidisciplinary teams.

Your Missions

• Experience Strategy & Service Design
  • Frame experience-related challenges in connection with clients’ business, operational, and technological issues.
  • Define the target vision and associated design principles.
  • Design target scenarios and journeys, integrating all physical and digital touchpoints.
  • Analyze internal impacts and contribute to developing our service & product design offerings.
• Experience Design (UX/UI)
  • Conduct scoping and user research, then synthesize findings (scoping documents, personas, service blueprints, etc.).
  • Produce wireframes, mockups, and high-fidelity prototypes that meet accessibility and usability standards.
  • Use AI-augmented design approaches (Vibe Design) with tools such as Figma Make, Figma AI, or Claude, and promote these practices.
  • Prepare and conduct user testing.
  • Master agile methodologies (Scrum, SAFe…) and contribute to product dynamics.
• Leadership, Mentoring & Contribution
  • Lead projects independently, in collaboration with managers and mission directors.
  • Supervise and coach junior profiles.
  • Contribute to internal practice work: research (CX, Service Design, Generative AI, methods and tools), bids, feedback, and evangelization.

Your Profile

• Graduate of a design school, ideally with a dual degree (engineering, business, or university).
• 3–5 years of experience in experience design, product design, and/or service design in a digital transformation context.
• Mastery of user-centered design approaches, omnichannel experience fundamentals, and related business challenges.
• Excellent command of design and prototyping tools, good knowledge of web and mobile constraints