Senior Service Designer 

Design and (further) development of existing and new services and functions based on data, tailored to user needs and customer lifecycle, creating the highest possible customer experience;

Research, exploration of user needs and problems using quantitative and qualitative methodologies (customer interviews, questionnaires, analyses, preparation of summaries), collection and synthesis ;

Concept creation , understanding current business processes, building future operations;

Creating wireframes, low-fidelity wireframes , prototypes , validating completed designs with users and internal stakeholders, continuous iteration;

Contribution to UX design, collaboration with UI designer colleagues ;

Documenting and coordinating the development of business requirements and detailed functional specifications with developers;

Close cooperation with colleagues (designers, developers, marketing and customer service);

Tracking the entire lifecycle of services , from ideation, design, development and market launch to user interactions;

Participation in the development and elaboration of design processes and methodologies;

Breakfast with your colleagues on Wednesdays.

you like to look at a product both operationally and strategically ;

you have extensive experience in service design and/or digital service/product management, or have gained experience in related fields, e.g. as a Business Analyst, UX researcher, etc.;

you worked for several years at a company that developed web solutions / you come from a design agency background ;

you have financial/economic knowledge and experience and/or are comfortable with fintech innovations;

you are familiar with and comfortable with fintech innovations ;

you are passionate about developing and perfecting your own product and the work around it;

you think customer-centrically , you are sensitive to customer needs, but you do not lose sight of the strategy;

characterized by analytical thinking, strategic and systems approach ;

you think innovatively and creatively, seeing solutions and challenges instead of problems;

You also have B2B thinking and experience;

you are a team player and empathy is no stranger to you;

if you are communicative and appreciate good company (that’s us). 🙂

if you value professionally high-level and independent work, the opportunity for continuous development, and a family-friendly, people-centered work environment;

if it is important to you that you will have complex tasks on which you will have to work together with other teams.

we pay attention to each other, we have created a pleasant, supportive working environment;

we won’t leave you alone with your problems, you can ask us anything at any time;

product quality is more important than deadline;

it’s important that we have fun and enjoy going out for a beer together;

you can see from the inside the operation of a company that has already proven itself in real market conditions;

Work in a Silicon Valley atmosphere at Graphisoft Park.

High level of English language skills

University degree