Senior Service Designer

Job Description

Are you a passionate, analytical, and collaborative Service Designer with a strategic mindset and excellent communication skills?
Then join our newly established service design team within the Digital Product Design area of Consumer and Marketing Technology (CMT).

The team will play a pivotal role as a strategic partner across CMT digital product clusters bringing clarity to product vision and problems to be solved as well as work alongside product trios to bring insights for delivery!

Core Responsibilities

• Plan and conduct interviews to understand and empathize with user pain points and needs
• Design and facilitate engaging and productive workshops for diverse audiences

• Understand and analyze as is processes, user journeys and data flows
• Create blueprints of as is and to be processes and journeys to map pain points, dependencies and root causes
• Synthesize insights and turn them into recommendations for decision making and requirements for delivery
• Facilitate leadership and stakeholder dialogues to align priorities and next steps
• Tell compelling stories to support vision creation and translation vision to insights for delivery
• Partner closely with product trios to share insights and requirements to help inform delivery

Play your part in our team succeeding
You will be part of a collaborative, cross-functional environment where design, products, and technology come together to create seamless and impactful experiences.

Your work will shape how we understand and serve our users, ensuring that insights, strategy, and design translate into meaningful outcomes.

Consumer and Marketing Technology  creates internal facing products such as digital products enabling model designers to create models, product lifecycle management, the digital asset and content pipeline, marketing engagement products alongside consumer facing digital products such as LEGO® Play, LEGO® Builder, LEGO® Ideas to name a few.

CMT Digital Product Design consists of 70+ designers covering design disciplines (user research, service design, UX and UI) across the entire development process from discovery to delivery.

Do you have what it takes?

• Background and experience within service design
• Proven experience applying service design principles to problem solving for products
• Ability to work in a cross-functional team, using design thinking to build empathy for user needs
• Experience mapping complicated processes with many levels of user and sharing artifacts with senior leadership and stakeholders
• Best in class communication and facilitation skills