Senior Service Designer

Job Description

Would you be truly excited to become a Senior Service Designer (Manager level) within the Digital Asset Creation & Management area and to be right at the heart of the digital transformation of The LEGO Group?

Well, here is your chance! Bring your creative and functional expertise, drive, and strong interpersonal skills to contribute to a collaborative team with high ambitions of performing and succeeding together!

Core responsibilities:

• Take on role as service designer for “briefing & order capture” of comm’s development work as an organizational capability.
• Take lead on development of the service blueprint for the area and ensure cross-business alignment behind the blueprint.
• Co-drive the detailed scoping of the service in terms of number and types of briefs covered and “jobs to be done” delivered by digital product teams, based on mapping the AS IS and creating a service vision supporting future ways of working.
• Connecting short- and medium-term digital technology needs to the long-term vision for a “Digital Asset Creation & Management” eco-system.
• Work closely with colleagues from across the Marketing Value Chain (especially but not exclusively Our LEGO Agency – our in-house global marketing agency) to identify process improvement opportunities and embed these in a product vision and road map. This includes contributing to design and implementation (change management) of new processes and new ways of working.

Play your part in our team succeeding:

You will join a small team sitting at the heart of the efforts to further digitize the LEGO Group and enabling process automation primarily within the (online) sales and marketing processes.

We are part of the “Innovation Enablement” digital product organization within the Product Management Development organization.

We work closely with marketing teams briefing campaigns, assets, and content from across the wider LEGO organization.

Do you have what it takes?

The ideal candidate has substantial experience worked within process design and optimization on creative processes and (visual) communication development. (This is a manager specialist and not an entry-level role). Practical experience from marketing agency and/or marketing technology and a master’s degree within Marketing or Engineering will be an advantage.

Moreover, we seek a candidate who brings passion about working on the border between Marketing, Creative Comm’s Development, and IT/technology and feels energized by designing services that reflect a business from an internal customer experience perspective.

Experience building process maps supporting marketing and content creation functions and expertise on implementing briefing tools within agency or a creative industry, will be an advantage.

To thrive and be successful in this position, we are also looking for someone who can:

• Contribute to the team’s success through individual contributions and proactively take ownership for unique contributions.
• Enjoy cultural diversity – both socially and with respect to business cultures across a diverse global organization.
• Get motivated by “Leadership is for everyone” (also you) as a leadership principle.
• Be curious and socially outgoing.
• Value time for reflection and analytical work (e.g., when translating business understanding into a conceptual product vision and road map).
• Demonstrate proficiency in English Language skills (both written and oral)