Transport and mobility
Senior Service Designer
Archived
Full Time
Zoox
We are looking for a Senior Service Designer to join our Experience Design Team. Our mission is to define, design, and deliver the best possible experience to our customers through our innovative product and service.
As a service designer, you will be working with cross-functional teams to identify our rider’s needs and opportunities and define the service roadmap and strategy. Within the Experience team, you will be pushing the boundaries and creating a safe, fun, and delightful rider experience through our service.
Responsibilities
-
- Develop innovative service solutions to solve our rider’s potential pains and find opportunities to enhance our user experience
- Work collaboratively with key internal teams championing of a human-centered approach to designing, defining, testing and delivering services
- Create relevant user profiles, scenarios, use cases and explore the holistic experience to create the service value propositions
- Include metrics to help monitor service performance through time
- Understand the technological challenges of our design and work collaboratively with cross-functional teams of designers, researchers, engineers and product managers amongst others
- Facilitate workshops and lead multidisciplinary activities
- Use your analytical skills to identify the data required and interpret it to de-risk the decision-making process
Qualifications
-
- 8+ years of experience in service design
- Bachelor’s or Master’s degree in Design, Service Design, HCI, or a related discipline.
- Experience working with data to generate insights
- Experience with mapping, wire-framing, road map creation, and value proposition design
- Basic knowledge of design tools like Figma, Sketch, or others to create wireframes and express visually the design work
- A portfolio showcasing relevant service design work
- Proven problem-solving ability and strong user empathy
- Excellent verbal and visual communication abilities at all levels within the organization
Bonus Qualifications
-
- Experience in AI, tech or automotive industries
- Interest in product inclusivity and accessibility
Location
California, United States
Type
Full Time
Industry
Transport and mobility
More jobs at Zoox
Senior Service Designer
Zoox
California, United States
Transport and mobility
Senior Service Designer
Zoox
Foster City, CA
Transport and mobility
2 years ago
Senior Service Designer
Zoox
Foster City, CA
Transport and mobility
2 years ago
Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
More jobs in USA
Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Show more jobs from USA
Senior Service Designer
eSimplicity
United States
Agency / Consultancy
Service Designer
Culture Amp
California, United States
Software Development
7 days ago
Junior Service Designer
Steampunk, Inc.
Virginia, United States
Agency / Consultancy
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
