Service Designer

Description:

This role will be supporting the CX organization at end client (Customer Experience). This team is growing substantially and they are adding to their team! This service designer should have an interest in working on a-lot of different types of projects as they will not solely be hired for one thing. Client is in the process of building out a design studio where their designers will work across several different products. Some examples would be, HMI, Mobile, Web, Connected vehicle & in-car experience products (think in the touchscreen of the vehicle), voice integration, etc. Potential candidates should come from a digital or industrial design background.

About the Role

Are you passionate about user-centered problem-solving and storytelling? Obsessed with understanding and responding to human needs? Committed to creating engaging products that solve real problems and deliver unique emotional experiences? Then imagine what you can do working with our like-minded, multi-disciplinary team in our Customer Experience Studio.

Our growing design team is seeking a passionate and talented Information designer with experience in design thinking and utilizing journey-based methods and/or a Service Designer with exceptional visual/graphic composition and storytelling capabilities. This role will be a critical part of a specialized design team that explores and unpacks our most holistic experiences that cut across channels and platforms. This specialized team works across organizations and functions to ensure a holistic experience is realized and the coordination to deliver can be achieved. This person can develop a compelling visual presentation that effectively tells a system level story that drives cross functional shared understanding and alignment. This person in this role will be open to adopting existing custom visual story telling systems and taking ownership of them to evolve those further. In addition to being a key contributor to our internal design methods and practices, we’re also seeking a subject matter expert to partner with content designers and visual designers. We’re seeking someone that understands the efficiency and visual interest of information presented is as important as ever with where the competition for end-user engagement is today.

Responsibilities

• Adopt and grow lean visual journey-based story telling systems that are utilized across multiple design teams that work with organizations across the company.

• Ability to develop, with cross functional partners and stakeholders, service blueprints, journey maps, and other infographics and visual formats related to the customer experience for internal cross functional use.

• Partner with production responsible design teams to assess and explore how we can present data and educational/awareness content efficiently and with more meaning and value for our end-user customers.

• Partner cross functionally upstream in exploration and ideation on content dependent concepts with customer facing data presentation.

• Partner with teams working on dashboards and internal tools to support operational performance and efficiency.

Requirements

• 6+ years of experience.

• System level thinker.

• A portfolio that demonstrates visual hierarchy, depth of thought, design process, and the ability to organize and communicate complexity.

• The desire and ability to organize chaos and bring clarity to complexity.

• Experience with human-centered, journey-cased, and design thinking methodologies and approaches and running group workshops.

• Actively seeks feedback and is comfortable giving and receiving criticism.

• An appreciation for different disciplines, backgrounds, and types of thinkers. We need a well-rounded team to make anything great.

• Proficient in common design tools.

Key Abilities

Empathy: You are curious about how other people work, live, and think, you will enjoy meeting the users of our products, and thinking about design by visualizing yourself as one who will use it.

Communication: You possess superb communication skills and can speak to broad concepts as well as about fine detail through written and graphical media. You can convey design solutions through sketches and visualizations, as well as through prose.

Collaboration: You are an effortless collaborator and active listener. You work without ego. You welcome ideas from any source and are prepared to build on them to make the work of your team successful.

Comfort with Ambiguity: You are comfortable working in a space where problems and solutions are not well defined. You can cope with change, shift gears comfortably, and can decide and act without having the total picture.

Skills:

UX Design, Sketch, Mobile Design, Web Design, Service Design, Product Design, Interaction Design, Visual Design

Top Skills Details:

UX Design, Sketch, Mobile Design, Web Design

Additional Skills & Qualifications:

Looking for someone who is eager to learn and grow in their career. This person needs to be collaborative and interested in working in a team environment. Any experience with SAFE Agile is also a plus, though not required.

Experience Level:

Expert Level