Service Designer

Role Overview: We are seeking a dynamic and creative individual to join our team as a Service Designer. As a vital member of our organization, you will work collaboratively with cross-functional teams to design and improve services within a federal agency. This role offers an exciting opportunity to contribute to meaningful projects in a fast-paced environment.

Key Responsibilities:

• Guide clients utilizing human-centered methods to address organizational and experience challenges.
• Engage with clients and customers to identify pain points and uncover enterprise opportunities.
• Advocate for the customer’s perspective, ensuring their needs are incorporated into proposed solutions.
• Leverage research and data to communicate insights and shape mission/program strategy.
• Collaborate effectively within cross-functional agile teams, representing stakeholder and user needs.
• Acquire product knowledge and integrate research considerations into technological solutions.
• Ensure the delivery of high-quality deliverables across multiple projects.

Basic Qualifications:

• Bachelor’s degree in design, human-computer interaction, psychology, or related field.
• Minimum 2 years of experience in human-centered design, service design, and/or customer experience design.
• US citizenship required.
• Ability to obtain a U.S. government Public Trust Security Clearance.

Preferred Qualifications:

• Strong analytical skills and a natural curiosity for problem-solving.
• Familiarity with Agile delivery frameworks and integration of research and design into sprints.
• Experience collaborating within multidisciplinary teams.
• Previous experience in project-based environments and/or consulting roles.
• Previous work experience with federal government projects is a plus.
• Strong portfolio showcasing projects in service design, user experience design, or related areas.
• Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar.
• Excellent communication and collaboration skills.
• Excellent written communication and presentation skills.
• High energy level, self-starter with a positive attitude.
• Ability to work effectively in a team environment and independently when necessary.