Agency / Consultancy

Service Designer

Full Time

NTT DATA North America

Role Overview: We are seeking a dynamic and creative individual to join our team as a Service Designer. As a vital member of our organization, you will work collaboratively with cross-functional teams to design and improve services within a federal agency. This role offers an exciting opportunity to contribute to meaningful projects in a fast-paced environment.

Key Responsibilities:

  • Guide clients utilizing human-centered methods to address organizational and experience challenges.
  • Engage with clients and customers to identify pain points and uncover enterprise opportunities.
  • Advocate for the customer’s perspective, ensuring their needs are incorporated into proposed solutions.
  • Leverage research and data to communicate insights and shape mission/program strategy.
  • Collaborate effectively within cross-functional agile teams, representing stakeholder and user needs.
  • Acquire product knowledge and integrate research considerations into technological solutions.
  • Ensure the delivery of high-quality deliverables across multiple projects.

Basic Qualifications:

  • Bachelor’s degree in design, human-computer interaction, psychology, or related field.
  • Minimum 2 years of experience in human-centered design, service design, and/or customer experience design.
  • US citizenship required.
  • Ability to obtain a U.S. government Public Trust Security Clearance.

Preferred Qualifications:

  • Strong analytical skills and a natural curiosity for problem-solving.
  • Familiarity with Agile delivery frameworks and integration of research and design into sprints.
  • Experience collaborating within multidisciplinary teams.
  • Previous experience in project-based environments and/or consulting roles.
  • Previous work experience with federal government projects is a plus.
  • Strong portfolio showcasing projects in service design, user experience design, or related areas.
  • Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar.
  • Excellent communication and collaboration skills.
  • Excellent written communication and presentation skills.
  • High energy level, self-starter with a positive attitude.
  • Ability to work effectively in a team environment and independently when necessary.
Washington, D.C., United States
Full Time
Agency / Consultancy
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Job Details

Date Posted
Washington, D.C., United States
Agency / Consultancy
Full Time
Mid level
Job Expiry
July 02, 2024
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