Service Designer

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Service Designer

As an Experience Designer on the Ecosystem Design team, you will work closely with other designers, strategists, developers, product managers, and business stakeholders to practice human-centered software design.

About The Role

Experience Designers at Capital One have a passion for solving complex problems. They are human-centered in their approach to design and feel comfortable advocating for user needs. They are curious and demonstrate a passion for learning. They are capable of generating ideas and prototyping concepts that are anchored in research insights, subject knowledge, technology requirements, and business goals. They have an exuberant passion for the power of strategic design and an “anything is possible” mindset. They take pride in their work and yet they have a humble approach. They are able to contribute as a designer from end-to-end on projects, which means they are comfortable as researchers, data scientists, strategists, and designers. They employ design thinking methods to uncover insights that help inform design decisions. They are excellent communicators and feel comfortable presenting their design decisions in front of colleagues and stakeholders.

In this role, you will be working closely with Product and Tech partners to strategize, design, and develop internal products that will integrate across our ecosystem. Your background in human- centered design will make you an advocate for our internal users as you iterate and test your concepts in a highly collaborative team environment.

A typical day in the life of a Service Designer at Capital One:

• Collaborate with business analysts, product managers, developers and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts
• Build empathy and be an advocate for our customers through participation in human- centered research and design
• Translate user needs, style guides, and requirements into elegant solutions for complex problems
• Leverage analytics tools to measure success, present opportunities, and support decision-making
• Utilize Lean and Agile methodologies
• Present research findings and design concepts to designers, product and tech partners
• Be a leader and mentor; you’ll challenge, grow and mentor designers and contribute to

fostering a collaborative team spirit.

Requirements

• Experience in UX design and core service design methods and processes
• Ability and desire to work in all phases of the design process (thinking and making)
• Depth in at least one practice area (experience strategy, service design, interaction

design, visual design, or design research) that sets you apart from the pack

• A passion for creating new methods and practices
• A collaborative nature with strong communication skills, sincerity, and a sense of humor

in the face of ambiguous design challenges

• Confidence and pride in your work, skills, experience, and expertise

Basic Qualifications

• Bachelor’s degree in design, human-computer interaction or related design field
• At least 3 years of professional experience with user experience design
• At least 3 years of experience with service design
• At least 3 years of experience with Sketch or Adobe Creative Suite

Preferred Qualifications

• Master’s degree in design
• 5+ years of experience designing for omni-channel services
• 3+ years of experience with prototyping tools such as InVision
• Prototyping experience
• Experience working with Agile and large scale teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.