Finance
Manager Service Designer
Archived
Full Time
Capital One
What You’ll Do:
As a leader and maker, you’ll be asked to handle a variety of responsibilities, including:
Strategy & Planning
- Collaborating with technology, product, and business teams to uncover customer and business needs – then translating them into intuitive and engaging digital experiences
- Leading in translating complex ideas into understandable concepts that evolve and enhance the product and service experiences
- Engaging in portfolio prioritization to help set the strategy for the team
- Managing through shifting priorities to provide clear direction and input on product definition
- Advocating for the customer through human centered design methodologies (such as: design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworking) to strategically define ideal banking experiences across in-person and digital touchpoints
- Creating and facilitating design led workshops to engage and build alignment across different partners and teams
- Championing prioritization of design centered product enhancements grounded in research and analysis
- Connecting with design community peers by learning, sharing, and teaching
Lead & Develop Teams
- Building and leading successful teams by mentoring, coaching, and elevating others
- Guiding team members in strategy, research, alignment, analysis, and content design execution tasks
- Leading your team through career development plans to encourage talent growth
Discovery & Delivery
- Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
- Demonstrated leadership and aptitude inds
- Creating new service design tools and methods, and leading others in the process
- Participating in end-to-end product and experience design by:
- Working with researchers to understand customer needs and define opportunities through usability and empathy studies
- Audit existing and blueprint new digital and in-person experiences, identifying opportunities and solutions for improvement and experimentation
- Creating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools
- Designing within existing – and creating new – standards to contribute to our internal design system, best practices, and guidelines
- Supporting effective storytelling and presentation of visual concepts to various stakeholders
- Partnering in creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualifications
- At least 5 years of experience in service design, design strategy, human-centered design, design thinking tools and methods, or related field
Preferred Qualifications
- Bachelor’s degree or military experience
- Advanced degree, trainings, or certifications in service design, design, HCI, or related design fields
- Designing for cross-channel experiences
- Comfortable working with Product and Tech partners to deliver services and experiences
- Experience working in an Agile environment
- Experience designing for data-heavy experiences and/or complex enterprise systems
- Strong knowledge in product design processes
- Familiarity with design and prototyping tools, such as: Sketch, Invision and/or Adobe Creative Suite
- Familiarity with working in an established design system
- Experience managing a cross-functional team
Location
New York, United States
Type
Full Time
Industry
Finance
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